Shipping in Australia
- Free Shipping for all orders over $100
- Flat Rate $10 for orders under $100
- Express Shipping $15
Urban Collective uses Australia post for deliveries to all the on-line customers, we aim to have your order delivered within 3-5 business days from the time of your order. Shipping within Australia is free for orders over $100. For orders under $100, a FLAT FEE of $10 per order will apply. This charge is inclusive of GST and will be added to the purchase price at check-out.
In addition, an Express shipping service is available for orders within Australia for $15. These orders will be sent with Australian Post's Service and take 1-3 business days to arrive after dispatch.
Currently, Urban Collective only delivers to destinations within Australia, New Zealand, US and UK. New Zealand incurs a flat rate of $15 shipping, US & UK delivery fees are $30. The customer is responsible for any additional import duties, payable on pickup of the delivery.
All customers are responsible for customs/imports duties & taxes. Urban Collective is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. We recommend contacting your local custom office for further information.
Shipments which are rejected by the receiver may result in the customer incurring a redirection fee. If the package is returned to Urban Collective, the customer forfeits the original shipping cost.
New Zealand: Goods mailed into NZ may be subject to import duty. Import duties are calculated on the Customs value of the goods in New Zealand dollars. The goods may also be subject to Goods and Services Tax (GST) of 15%, based on the Customs value of the goods, and including the duty (if any) and postal/courier charges. Please be aware that if two or more packages arrive for you at the same time, Customs may combine them as one import for the calculation of duty. If your goods are valued at NZ$1000 or more, you will need a client code.
All orders placed after 1pm (AEST) time will be processed the next business day. Orders received on a weekend or a public holiday will be processed on the next working day. Once your order is dispatched you will receive shipping confirmation and tracking details.
If you are not available at your nominated delivery address, the delivery driver will card your order to your nearest Australia Post outlet. The driver will leave a note in your mail box to let you know you have missed a delivery and where it can be picked up from.
Delivery charges are non-refundable unless the order contained faulty items. For more information, please see below our returns policy.
In the unlikely event that an ordered item isn't available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. You will also receive a tracking number and link from our courier to track and trace the status of your delivery at any time.
If you order in Australia, track your order here.
Change your order
Unfortunately, we are unable to make any changes or cancel your order once it has been dispatched. If you need to amend your order you, please contact email@example.com as soon as possible.
Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address.
You have a period of 14 days after you receive your order in which to return your purchases for a full refund or credit note. Please be aware that any purchases with sole markings or scratches cannot be returned.
- Full priced items: full price items can be refunded or exchanged for a credit note. Customers are responsible for return shipping on these items & will not be refunded the original shipping amount. If a Discount/Promotional code is used, item is still considered full price. (Sale items show ‘Final Sale’ price at checkout).
- Sale items: Sale items are only eligible for a Credit Note – they cannot be refunded. A credit note will be issued once Sale Item quality review is successful. Customers are responsible for return shipping on these items.
- International returns: Customers are responsible for return shipping on these items.
Refund: Please allow up to 5 working days for the refund to be available in your account.
Credit note: Once your refund is approved, customers will receive an email with a code to use at checkout on the next order. The gift card is valid for one year.
Exchange: Customers will not be charged for the new postage when an exchange or replacement is mailed back to them. Please note if you are returning your purchased item & wish to exchange it for an item with a difference in value, we will need to refund your original order in full & you will need to make a new purchase for the new item.
Customers are then asked to mail all items to:
Urban Collective Footwear
ATTN: Online Returns
1A 212 Turner St
Port Melbourne, VIC 3207
Should you wish to contact us for any reason regarding your return please email us on firstname.lastname@example.org or call 03 9935 7003.